Frequently Asked Questions
Frequently Asked Questions
Shipping
How long does shipping take?
Most orders are delivered within 7–14 business days. Shipping times may vary depending on your location and the product. You'll receive a tracking number by email once your order ships.
Do you ship internationally?
Currently, we ship within the United States. We're working on expanding to additional regions — stay tuned!
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, so keep an eye on our site.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact us through our contact page.
How do I request a refund?
Once we receive and inspect your returned item, we'll process your refund within 5–7 business days back to your original payment method.
What if my item arrived damaged or defective?
We're sorry to hear that! Please reach out to us within 7 days of receiving your order with a photo of the issue, and we'll make it right with a replacement or full refund.
Order Processing
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is confirmed. You'll receive an email notification once your order is on its way.
Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible after placing your order and we'll do our best to help.
Will I receive an order confirmation?
Yes — you'll receive an order confirmation email immediately after your purchase. If you don't see it, please check your spam folder or contact us.
Still Have Questions?
We're happy to help! Reach out to us via our contact page and we'll get back to you as soon as possible.